Cancellation policies

Right of withdrawal

You are allowed to cancel this agreement within fourteen days without giving reasons. The revocation period is fourteen days and starts on the day you or a third named by you who is not the carrier took possession of the last products.

To be able to follow your right of withdrawal, you have to inform :

Wertstraße 34
D-73240 Wendlingen

Fon: +49 7024 46 88-0
Fax: +49 7024 46 88-90


by an explicit statement (e.g. with a letter shipped via mail, telefax or email) on your decision to cancel this agreement. You can use the attached cancellation form that however is not prescribed.

Consequences of revocation

In case you cancel this contract we have to pay back any payments that we received from you, including delivery costs (with the exception of additional costs that arose out of other types of delivery that you chose than the lowest standard delivery that we offer) immediately and we use the same payment instrument for the back-payment as the one you chose on the original transaction unless we explicitly agreed something different; in no case we charge you for fees because of this back-payment.

We can refuse the back-payment until we retrieved the goods or until you provided evidence that you sent back the goods, depending on which one is the earlier date.

You have to send back or give over the goods immediately or in either case within fourteen days from the day you informed us about the revocation. The time limit is preserved if you sent off the goods before the expiration of the time limit of fourteen days. You only have to answer for a possible loss in value of the goods if this loss in value results from a handling with the goods that is not necessary for a check of the character, the quality and the functionality of the goods.

Download cancellation form